Shipping policy

Welcome to GoMowerParts.com.au's Shipping Policy.

We are committed to providing fast, reliable shipping throughout Australia. Please take a moment to review the following information before placing your order.

1. Stock Availability

Most products listed on our website are stocked and ready for dispatch.

To provide faster and more efficient delivery, some orders may be fulfilled from different warehouses or authorised fulfilment partners, depending on product availability and your delivery location.

While we make every effort to keep our inventory up to date, occasional stock shortages may occur.

2. Order Processing

Orders are generally processed within 1-2 business days after payment has been received.

Orders are not processed on weekends or Australian public holidays.

During peak periods or promotional events, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times vary depending on your delivery address and the shipping service selected at checkout.

Delivery timeframes provided are estimates only and are not guaranteed.

While we work hard to dispatch all orders promptly, delays caused by shipping carriers, severe weather, public holidays or other circumstances beyond our reasonable control may occasionally occur.

4. Shipping Address

Please ensure that your shipping address, contact number and email address are accurate and complete before placing your order.

Once an order has been processed, we may not be able to change the delivery address.

GoMowerParts.com.au is not responsible for parcels delayed, misdirected or returned due to incorrect or incomplete delivery information provided by the customer.

5. Shipping Charges

Shipping charges are calculated automatically during checkout based on:

Delivery location

Parcel size and weight

Shipping method selected

The total shipping cost will be displayed before payment is completed.

6. Delivery Area

Unless otherwise stated, we currently deliver to addresses within Australia only.

If delivery is unavailable to your location, we will notify you and arrange a refund if payment has already been made.

7. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where applicable).

You can use the tracking information to monitor the progress of your shipment.

8. Missing or Delayed Deliveries

If your parcel has not arrived within the expected delivery timeframe:

Please first check the tracking information provided.

If the tracking has not updated for an extended period, please contact us.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue as quickly as possible.

If a parcel is confirmed as lost in transit, we will arrange a replacement or refund where appropriate.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, please provide photographs of:

The damaged item;

The packaging; and

The shipping label.

This will help us process your claim more efficiently.

10. Order Changes or Cancellations

Please carefully review your order before completing your purchase.

Due to our fast order processing, changes to shipping addresses, products or order cancellations may not be possible once an order has been placed.

If you need assistance, please contact us immediately after placing your order and we will do our best to help.

11. Contact Us

If you have any questions regarding shipping, delivery or your order, please feel free to contact us.

We are always happy to assist and will respond as quickly as possible.

Thank you for choosing GoMowerParts.com.au. We appreciate your business and are committed to providing fast dispatch, reliable delivery and excellent customer service throughout Australia.